Find your role.

Overview

Process cord blood, cord tissue, and cellular products from triage through cryopreservation and storage in our GMP lab. You'll run in-house testing, environmental monitoring, and contribute to nonconformance investigations alongside a team that has processed more than 2,400 units since 1997.

What you'll do

• Process public and private cord blood units (RCR and PD/RCR methods), cord tissue, and other cellular products through accessioning, testing, sampling, cryopreservation, and storage
• Perform in-house testing including TNC/CBC, viability, CD45/CD34 by flow cytometry, and CFU assay
• Prepare samples for outsourced testing (ABO/Rh, IDM, sterility, HLA, NGS panels)
• Conduct daily and weekly QC, equipment cleaning, and environmental monitoring
• Document all steps per SOPs and good documentation practices; investigate nonconformances
• Support process development, validation studies, and research projects

What we're looking for

• Bachelor's degree (B.A. or B.S.) from a four-year college or university in a life sciences field
• 0–2 years of related laboratory experience
• Working knowledge of GMP and good documentation practices
• Comfort with sterile technique and lab safety in a controlled environment
• Strong attention to detail and documentation discipline
• Flexibility for occasional weekend and holiday work

Nice to have

• Prior experience with cord blood, cord tissue, or hematopoietic stem cell products
• Familiarity with electronic batch record systems

Overview

Own internal audits, vendor qualification, and the day-to-day administration of StemCyte's Quality Management System. You'll partner with manufacturing, operations, and senior leadership to keep our processes (and our license) in good standing with FDA, AABB, FACT, and ISO 9001.

What you'll do

• Review, approve, or reject QC inspections and product releases for incoming, in-process, and finished materials
• Perform internal system audits and vendor site audits
• Investigate nonconformances and customer complaints; develop and monitor CAPAs
• Author and revise SOPs, policies, and change controls; ensure compliance with 21 CFR 210/211/820/1271, AABB, FACT, and ISO 9001
• Administer the Training Program and maintain employee training files
• Support FDA inspections and serve as liaison with our Taiwan parent company on regulatory matters

What we're looking for

• Bachelor of Science in a scientific or technical discipline (or equivalent experience)
• 1–2 years in a QA or regulatory compliance role in a GMP facility or laboratory
• Strong written and verbal communication; comfortable presenting to large groups and regulators
• Proficiency with quality management software and Microsoft Office

Nice to have

• 3+ years in a regulated blood bank, healthcare, or pharmaceutical environment
• Hands-on experience implementing or managing a training system
• In-depth knowledge of 21 CFR 210, 211, 820, 1271, and ISO 9001

Overview

Sit at the intersection of records, donors, and physicians. You'll verify the completeness and accuracy of every cord blood record before processing, manage donor notifications, and help the records team continue moving from paper to digital. The work is detail-heavy; the impact is real.

What you'll do

• Verify record completeness before processing or archiving; issue certificates of storage
• Determine donor suitability, eligibility, and final product designation per FDA and CDC regulations across family, public, and sibling-directed donation programs
• Notify donors and physicians of test results; follow up on incomplete records or discrepancies
• Maintain donor and product data across NetSuite, Cord Source, Salesforce, and ComplianceQuest
• Support QA during audits and inspections
• Prepare and mail new donor packets to participating hospitals (Rady Children's, Lucile Packard / Stanford Children's, and others)
• Educate Sibling-Directed Donor families on qualification, enrollment, and processing

What we're looking for

• Associate's degree or equivalent combination of education and experience
• 0–1 year in a medical office or administrative role with a customer service component
• Strong written and verbal communication; comfort with phone and email outreach
• Discretion handling confidential donor and patient information

Nice to have

• 1–2 years in cellular therapy, stem cell research, or a related medical field
• Familiarity with AABB, FACT, FDA, and HIPAA standards
• Current Phlebotomy certification

Overview

Be the voice expecting families hear when they call StemCyte. You'll handle dozens of inbound and outbound calls a day, answering questions, qualifying prospects, closing enrollments, and keeping the post-sale experience as warm as the first call.

What you'll do

• Manage high-volume inbound and outbound calls with warmth and care
• Source new opportunities through inbound lead follow-up and outbound outreach
• Qualify prospects and route to outside sales for further development; close where appropriate
• Verify enrollment forms, sales vouchers, and Salesforce records before forwarding to accounting
• Manage Sibling Donor account paperwork and Salesforce records
• Coordinate kit inventory at MNX hubs and OB offices in partnership with the outside sales team

What we're looking for

• High school diploma or equivalent combination of education and experience
• Previous experience in inside sales, client support, or a high-volume call environment
• Excellent phone presence and active listening; track record of meeting or exceeding sales targets
• Comfort with Salesforce or a similar CRM
• Some weekend availability

Nice to have

• Healthcare, women's health, or maternal health background
• Bilingual English / Spanish or English / Mandarin

Overview

Own StemCyte's relationships across the San Gabriel Valley OB community and the Mandarin-speaking expecting parents who rely on it. You'll be on the road most of the week, visiting OB offices in Monterey Park, San Gabriel, Alhambra, Arcadia, and Sierra Madre, hosting lunch-and-learns, partnering with maternity centers and surrogate agencies, and educating families directly.

What you'll do

• Develop and maintain relationships with OB practices across the San Gabriel Valley territory
• Educate and enroll expecting parents at OB offices; complete client information in Salesforce, including DocuSign Enrollment and Consent forms
• Keep partner offices stocked with English, Chinese, and Spanish brochures and active collection kits
• Build partnerships with maternity centers and surrogate agencies; maintain agreements in Salesforce
• Host lunch-and-learns, in-services, and community events focused on the Mandarin-speaking market
• Report territory progress to the National Sales Director monthly

What we're looking for

• High school diploma or equivalent combination of education and experience
• Outside sales or client-facing experience with a track record of exceeding quota
• Bilingual English / Mandarin Chinese (required)
• Comfort presenting to medical professionals and expecting families
• Valid driver's license; willing to travel the SGV territory daily
• Some weekend availability

Nice to have

• Existing relationships with San Gabriel Valley OB offices
• Healthcare, cell therapy, or maternal health background
• Familiarity with Salesforce
• Basic understanding of GMP and how it shows up in customer-facing work