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The LifeSaver Guarantee
INCLUDED WITH EVERY PLAN

The LifeSaver Guarantee

If your newborn's cord blood fails to engraft (doesn't take and start working in the body), StemCyte has you covered with a full refund, financial support, and a replacement unit.

The promise

Three layers of protection

No fine print. No surprises. No add-on fees.

3layers of protection
1

Full refund, zero deductions

Every dollar you've paid is returned. No admin fees, no fine print.

Other banks

Some deduct 'administrative' and courier fees from your refund, so you never actually get 100% back.

StemCyte

Every dollar returned. No admin fees, no courier charges, no deductions of any kind.

2

$50,000 financial support

Additional financial support during a difficult time.

Other banks

Most industry guarantees stop at a financial payout. No medical solution.

StemCyte

$50,000 plus a replacement donor unit. Money and medicine.

3

Replacement donor unit

A matching unit from our public bank, at no charge.

Other banks

Many void their guarantee if the collection was too small or didn't meet a threshold.

StemCyte

No hidden clauses. Your guarantee holds regardless of collection size.

Included free with every plan
How it works

What happens if engraftment fails?

Engraftment is the process where transplanted stem cells begin producing new blood cells. In rare cases, this process doesn't succeed. If your child's cord blood unit is used in a transplant and fails to engraft, the LifeSaver Guarantee activates automatically.2

1

StemCyte is notified

Your transplant center confirms the engraftment failure to StemCyte.

2

Refund + $50,000 issued

All fees paid to StemCyte are refunded, plus the $50,000 support payment.

3

Replacement unit provided

When a compatible match is available, a replacement donor unit from StemCyte's public bank is provided for transplant at no cost.1

Included free with every plan Subject to plan terms
StemCyte cryogenic storage tanks

Why this guarantee matters

No hidden clauses

Your protection can't be taken away. Some banks quietly void their guarantee if the collection was too small or didn't meet an internal threshold. With StemCyte, your guarantee holds regardless of collection size. No exceptions, no fine print.

More than a check

We don't just send money. We send medicine. Most guarantees in this industry stop at a payout. StemCyte provides $50,000 plus a matching donor unit from our global inventory at no cost. From day one, every plan includes this: no add-on fees, no deductions, no surprises.

Frequently asked questions

Yes. It's included with every StemCyte plan: Annual, 18-year, and Lifetime.
Engraftment failure occurs when transplanted stem cells do not successfully begin producing new blood cells. This is determined by the transplant center and treating physician.
The LifeSaver Guarantee applies specifically to cord blood. Cord tissue is not currently used in transplantation, so the engraftment guarantee does not apply.
The guarantee remains in effect as long as your contract with StemCyte is active. There is no expiration.

Every plan includes the LifeSaver Guarantee

Build a plan in minutes. We handle everything from there.

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1Replacement unit subject to inventory availability and a compatible donor match.

2The LifeSaver Guarantee is subject to the terms of your plan agreement.