By opting in to receive SMS messages from StemCyte, Inc. ("StemCyte"), you agree to receive text messages at the mobile number you provide. These SMS Terms of Service govern your receipt of text messages from StemCyte.

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Types of Messages

Messages from StemCyte may include the following categories:

Service and Operational Messages

Non-marketing communications necessary to support your relationship with StemCyte, such as:

• Kit shipment or tracking notifications

• Account or enrollment notices

• Required consent, documentation, or compliance reminders

• Service updates related to collection, processing, or storage

• Customer support responses or follow-ups

Transactional Messages

Messages confirming actions you have taken, including enrollment confirmations, payment-related notices, or status updates tied to a specific request.

Event and Webinar Messages

Reminders and updates related to webinars, events, or educational sessions you have registered for.

Marketing and Promotional Messages (Optional)

Messages related to promotions, educational offerings, or other marketing communications, where permitted by law and based on your consent preferences.

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Message Frequency

Message frequency varies by message type. You may receive multiple messages related to a specific event or transaction, and occasional messages for marketing purposes if you have opted in.

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Message and Data Rates

Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

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Opt-Out

You may opt out of all SMS messages at any time by replying STOP to any message you receive from StemCyte. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

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Help

For help or questions about SMS messaging from StemCyte, reply HELP to any message, or contact us at customerservice@stemcyte.com.

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Data Sharing

StemCyte does not use SMS messaging to request or transmit confidential medical, genetic, or highly sensitive health information.

Mobile opt-in data and consent will not be shared with any third parties for their marketing purposes. SMS-related information is used solely to deliver messages, manage communication preferences, and comply with applicable legal and regulatory requirements.

All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of text message services.

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Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission from your wireless carrier and network availability.

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Privacy

For information on how StemCyte collects, uses, and protects your personal information, please see our Privacy Policy.

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Contact Information

StemCyte International, Ltd.
13800 Live Oak Ave
Baldwin Park, CA 91706
Email: customerservice@stemcyte.com

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