StemCyte International, Ltd. (“StemCyte,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information obtained through our websites, services, communications, and business operations. 

This policy applies to personal information collected online and offline, including through our websites, customer service interactions, enrollment processes, and marketing communications. 

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1. Categories of Information We Collect 

We may collect the following categories of personal information: 

• Identifiers: Name, address, email address, phone number, IP address, account identifiers. 

• Sensitive Personal Information (SPI): Government-issued identification numbers, health-related information, pregnancy and delivery details, and other information necessary for newborn stem cell banking services. 

• Commercial Information: Products or services purchased or considered. 

• Internet Activity: Website usage data, cookies, analytics data. 

• Professional Information: Employment-related information (employees only). 

We do not knowingly collect information from children under 13 years of age. 

 
2. How We Use Personal Information 

We use personal information for the following purposes: 

• To provide requested services, including enrollment, storage, and customer support 

• To communicate regarding accounts, transactions, and service updates 

• To comply with legal, regulatory, and accreditation obligations 

• To improve our services, websites, and communications 

• To conduct internal audits, quality assurance, and research 

• To send marketing communications where permitted by law and consent 

We limit use of Sensitive Personal Information to purposes reasonably necessary to provide our services, comply with law, and ensure safety and integrity of our operations. 

 
3. Cookies & Tracking Technologies 

We use cookies and similar technologies to: 

• Enable website functionality 

• Understand website usage and performance 

• Support advertising and analytics 

You may manage cookie preferences through your browser settings. Some cookies may be placed by authorized third-party analytics or advertising partners. 

We do not respond to “Do Not Track” signals. 

 
4. Sharing and Disclosure of Information 

We may disclose personal information to: 

• Service Providers: Vendors performing services on our behalf 

• Healthcare Providers: As authorized by you 

• Affiliates: For consistent business operations 

• Legal Authorities: When required by law 

We do not sell personal information. We may “share” limited information for cross-context behavioral advertising as defined by California law. You may opt out of such sharing where applicable. 
 

5. Data Retention 

We retain personal information only for as long as reasonably necessary to: 

• Fulfill the purposes described in this policy 

• Meet legal, regulatory, and accreditation requirements 

• Resolve disputes and enforce agreements 

Retention periods vary depending on data type and legal obligations. 
 

6. Your Privacy Rights (California Residents) 

California residents have the right to: 

• Know what personal information we collect 

• Access personal information 

• Correct inaccurate personal information 

• Delete personal information (subject to legal exceptions) 

• Limit use of Sensitive Personal Information 

• Opt out of sale or sharing of personal information 

• Not be discriminated against for exercising rights 

Requests may be submitted to: customerservice@stemcyte.com. Identity verification may be required. Requests will be fulfilled within statutory timeframes. 
 

7. International Users 

If you access our services from outside the United States, your information may be transferred to and processed in the U.S. We process international data in accordance with applicable laws and safeguards. 
 

8. Security Measures 

We maintain administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure; users are responsible for safeguarding login credentials. 
 

9. Contact Information 

StemCyte International, Ltd. 13800 Live Oak Ave Baldwin Park, CA 91706 Email: customerservice@stemcyte.com 

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